EN | FR

Data protection declaration

The purpose of this data protection declaration is to inform you in a concise, transparent and comprehensible manner about the processing of your personal data in connection with the activities of Anpora Swiss SA.

1. Who processes your personal data?
Anpora Swiss SA is responsible for processing your data.

The data controller is the body that determines the purposes and means of the processing of personal data, in particular the personal data to be processed, the retention periods, the data subjects, the recipients of the data and the technical and organisational measures relating to the said data.

For all information and requests concerning the processing of your data, you can contact the person responsible for data protection as follows:
2. What is personal data?
Personal data is information relating to an identified or identifiable natural person. A person is identified when it is known who he or she is. They are identifiable when they can be identified, directly or indirectly, on the basis of one or more factors.

Personal data is considered sensitive when it concerns religious, philosophical, political or trade union opinions or activities, data relating to health, privacy or racial or ethnic origin, genetic data, biometric data that uniquely identifies a natural person, data relating to criminal or administrative proceedings or sanctions, and data relating to social welfare measures.

In the course of its activities, Anpora Swiss SA collects data about you from you or from third parties. Anpora Swiss SA only processes data that is necessary and appropriate for the purposes specified. Your data is therefore destroyed as soon as it is no longer required for the purposes of processing. Anpora Swiss SA also endeavours to ensure the accuracy of the data collected and to guarantee its security.
3. What is the legal basis for processing your data?
In order to be lawful, the processing of your data must be based on a justified reason. Such grounds may arise from your consent, a legal obligation, the conclusion and performance of a contract or other legitimately overriding private interests of the data controller. Anpora Swiss SA processes your data for the purposes set out in point 4 below. Most of the data processed is therefore directly related to the conclusion or performance of a contract.

Where the processing of your data does not arise from a contractual relationship, the processing of your data is based on another legitimate interest of Anpora Swiss SA. This applies in particular to the processing of data for the purposes of market research, the improvement and development of our services, statistics, efficiency, security, the protection of our infrastructure and our staff, the management of disputes or the defence of the interests of Anpora Swiss SA in legal proceedings. Anpora Swiss SA may also be required to process personal data in order to comply with its legal obligations.

Finally, when data processing is not covered by one of the aforementioned justifications, Anpora Swiss SA will require your free and informed consent. This will be the case in particular if Anpora Swiss SA is required to process sensitive data concerning you. You are free to withdraw your consent at any time.
4. Why do we need to process personal data?
We process your personal data for the following purposes:
4.1. Communication:
  • - respond to your enquiries about our services;
  • - contact you if you have any questions;
  • - offer our services and help;
  • - providing customer service and support;
  • - register complaints.
4.2 Contract
  • - determine whether and how we enter into a contract with you;
  • - enter into a contract;
  • - perform the contract in accordance with its provisions;
  • - give notice o f any changes to the contract;
  • - management of rental properties;
  • - manage supplier contracts;/li>
  • - plan our commercial activities and interventions;/li>
  • - communicate your data to our contractual partners for the performance of contracts;
  • - bookkeeping;
  • - invoice our services;
  • - assert claims arising from contracts;
  • - termination of contractual relations.
4.3 Market research and product development
  • - to improve our services, products and commercial activities through market research and satisfaction surveys;
  • - Produce internal statistics.
4.4 Administration
  • - accounting;
  • - IT management;
  • - data archiving;
  • - improving our administrative management;
  • - check that services comply with our internal regulations;
4.5 Safety and prevention
  • - analyse risks;
  • - detect abuse;
  • - implement safety measures;
  • - monitoring the effectiveness of safety measures ;
  • - physically control access to the premises;
  • - ensure data documentation and integrity.
4.6 Compliance with legal requirements
  • - check that our activities comply with applicable legislation;
  • - answer your questions and requests relating to data protection;
  • - cooperate with the judicial, criminal or administrative authorities where there are objective grounds or legal obligations.
5. What data do we process about you?
As part of the processing of your data, we collect the following data in particular:

  • - Your identity (first name, surname, date of birth, gender);
  • - Your contact details (postal address, e-mail address, telephone number);
  • - Data concerning your financial situation or that of third parties (occupation, salary slips, extracts from the debt enforcement register);
  • - Family and personal situation (marital status, household set-up, measures taken by protection authorities, insurance policies);
  • - Property information (category, technical data, regulations, etc.);
  • - Invoice data (amount and due date of invoices, reminders, receipts);
  • - Payment and financial information (bank or postal details);
  • - Our correspondence (e-mail exchanges, telephone reports, letters);
  • - Technical data (IP address, MAC address, timestamp).
6. Who do we share your data with?
6.1 Group companies
Anpora Swiss SA is a member of a group of companies. The companies in the group are not located in Switzerland. Anpora Swiss SA may therefore transfer certain personal data if this is necessary for the purposes described in section 4 and if the applicable legal requirements are met.

Group companies to which your data may be transferred are :
6.2 Sub-contractors and third parties
In the context of our contractual relations and the other purposes mentioned in paragraph 4 above, we may communicate all or part of your data to the following recipients:

  • Contractual partners: We work with partners in order to provide you with the services stipulated in the contracts that bind us to you, such as companies commissioned to carry out work. We therefore only provide them with the personal data concerning you that is absolutely necessary for the provision of their services.
  • Service providers: We work with various service providers who enable us to carry out certain data processing and other activities. These include IT service providers, address verification services, debt collection services, transport companies, cleaning services and financial service providers.
  • Authorities: When we are obliged to do so by law, when we have the right to do so or when it is in our interests to do so, we communicate your personal data to the Swiss or foreign authorities.


Data transmitted to subcontractors and third parties is limited to that which is strictly necessary to achieve the purpose of the processing.
7. Do we transfer your data abroad?
Your personal data is mainly processed in Switzerland. If your data has to be transferred abroad, it will be transferred within the countries of the European Economic Area and countries offering an adequate level of protection. Where this is not the case, your data will be transferred to partners and service providers committed to respecting the contractual data protection clauses, if necessary with additional measures.
8. How long do we keep your data?
Anpora Swiss SA processes your personal data for as long as required by the purposes of each processing operation. Your data is therefore stored in accordance with legal obligations (accounting obligations, social security) or according to contractual or extra-contractual claims (prescription, documentation and safeguarding of evidence).

In all cases, once all the retention periods have expired, your personal data will be made anonymous or destroyed.
9. How do we protect your data?
Anpora Swiss SA takes all technical and organisational measures to ensure the security and confidentiality of your personal data. These measures are taken according to the data processed, the means of processing and the purpose of the data. Our contractual partners and employees have limited access to the personal data required to perform their services and are required to comply with data protection provisions.

We are constantly striving to improve these measures in order to maintain the security of your personal data.
10. 10. What are your rights regarding the protection of your data?
Your rights with regard to your personal data include those of :
10.1 Right of access
- request information on your personal data processed and request a copy of the data processed.
10.2 Right of rectification
- request the correction or completion of incorrect or incomplete data.
10.3 Right to deletion
- request the deletion of your data, unless, for example, a legal basis or our legitimate interest requires or authorises us to retain your data for a longer period.
10.4 Right to limitation
- ask you to restrict the processing of your data.
10.5 Right to withdraw consent
- revoke your consent to the processing of your data for which your consent has been requested.
10.6 Right to object
  • - object at any time to the processing of your personal data for promotional and advertising purposes.
  • - signify your opposition to any further processing at any time, unless, for example, a legal basis or our legitimate interest obliges or authorises us to continue the processing.
10.7 Right to portability
- request your data in a portable format when your data is processed automatically, on the basis of your consent or a contract.
10.8 Right of complaint to a supervisory authority
- contact our data protection advisor or the relevant supervisory authorities.

In Switzerland:
Federal Data Protection and Information Commissioner
Feldeggweg 1
CH-3003 Bern
You can exercise your rights by contacting us directly (see section 1 above). Additional data may be required in order to identify you, in particular by means of a copy of a valid official identity document. We will inform you of any conditions or restrictions that may apply to the exercise of your rights.

If you have any questions or requests, please state precisely which right(s) you wish to assert and to what extent.
11. When do we update this declaration?
This declaration is the most recent version. It may be updated at any time.
Last update: 09.02.2024
Privacy Policy © 2024 Anpora Swiss S.A.
All rights reserved.